Stress free from start to finish. Great job guys.
3019
March 24, 2024
Had a great experience with essential and very happy with the result. Our bills by default seem to be reduced by around 33% on average (only one big summer month to compare with), more if we did more during the day to maximise usage of what we produce (didn't get a battery). Quote stage was long (our doing), but good. Of the three recommended to me by solarquotes, essential was the only one that arranged a time to actually look at what they were dealing with and be a matter of fact, practical and professional with their assessment of our needs and wants. After a bit of back and forth (me to get the best price and best inclusions, we weren't looking for cheap, we were looking for quality with the aim in future proofing), we proceeded with essential solar due to their care and attention to detail and the selling point for me was using their own employees and nothing was contracted out. Our price included brackets and clips for a flat kliplok roof, a new meterbox installation, rewiring of the old one, and a consumption monitor (best thing we purchased!!). Once deposit was paid, they were very swift in setting up installations. Installers were on time on a very hot day and got straight to it, installing with care all the panels (photo attached) and doing a good job of it! They couldn't do everything in the one full day, so they came back 1. 5 weeks later to finish it: they did the conduit cables, all the wiring and installed/set up the inverter in a three-quarter day. Once installation was completed, the electrician's instructions were clear and explained everything to me and even gave me advice on what to do in the future when we consider ev (reason we added the new box) and battery installations. Above and beyond. Effortless, friendly and professional. Only one criticism i have in relation to the conduit installation was a failed drill hole in the render at the front door, a bit visible. But small. I cannot speak for the roof and whether any damage is up there (i have no way to get on the roof, it's quite high and no ladder), but from the photos it looks pretty sound with care clearly taken to not create any issues. Process following this was quick as well. They arranged the inspector to sign off quickly was all done within 2 days. Sadly the slowest (and most unfortunate point) was on the retailer and electricity provider: they charged us extra to configure the main meter remotely to accept fit metred to the grid and took a little longer than i would have liked (5 business days, max was 20). Essential did make it clear to us that this may happen from the very beginning, so all our expectations were met and there were no surprises. We've had it for a good two to three weeks now, metred with the retailer for about one and am very impressed with the overall experience essential has provided to us. As it's all still new to us i go back to them every week or so with questions that pop up and they respond within a timely manner and have been incredibly professional throughout. I am very glad we proceeded with essential and i look forward to coming back to them in future for maintenance and when we save enough to invest in a battery.
