Essential Solar Reviews

Excellent throughout the whole process

Sales and quoting: essential solar was the only company offering to come to my house to assess, then provide an actual quote based on the assessment. The initial appointment was booked in and the representative was on time and walked us through the process of installing solar. The rep also discussed options but kept it simple. Installation: prompt, tidy, polite and professional. Did a wonderful job installing. Installers kept us informed throughout the installation process (was not expected) but every question was answered. Customer service: excellent from day one. Seamless for all processes and the communication was excellent throughout. All connection processes were conducted by essential solar, which helped alleviate any frustrations of dealing direct with energy retailers. Overall, very happy with the whole process from step one to the end. Would thoroughly recommend essential solar and have done so to a few friends thus far already. Thank you essential for making the process simple.

Professional excellence

Terrific to deal with from start to end. Professional, informed, helpful. Installers we on time and did a very good job.

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They are a great, professional company that I will recommend to everybody!

Man who came to me for the quote was a professional, honest and punctual worker! Guys came to my house on the time, did a good job for the reasonable time (no too much talk, smoking or talking on the mobile!) customer service was excellent, professional, friendly and the girl helped me lot!

Highly Recommended

Right from the start i was happy to go with essential solar. The rep was extremely professional, helpful and truthful. The cost was also a lot less than other quotes i had received for less quality products. I had done my homework. The installers were prompt, clean, respectful of my property and very professional. The girls in the office were also extremely helpful with my constant questions and ready to assist with every call. I have no complaints at all and highly recommend essential solar to everyone.

Excellent service and obliging staff

Essential solar were very efficient right from the initial contact, quoting and installation, thru to the documentation and communications with electrical provider and solar victoria following installation. We would certainly recommend essential solar.

Very pleased

I went through a few sales/quoting processes and out of all of them, essential was the only one who immediately came onsite to inspect, advise and quote. I had done quite a bit of research through this site and all the recommendations that came through from them in regards to the choice of brands and system configuration was pretty much exactly what i was expecting. The installation went off without a hitch, with the install team turning up on time and getting the job done quite quickly in pretty rough weather conditions. The system passed formal inspection quite quickly and easily. Lastly the communication and support from their head office i have had through the process has been really great - no question (big or small) was ever a bother and i was kept informed all the way through. Overall very pleased.

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We chose essential because they came out to visit our home. Other installers just looked at our home online. Our roof has a fire fighting sprinkler system and several sky lights. We felt confident with a company that invested time with us. We have 2 phase power and require 2 inverters. Since installation they have switched off due to too high voltage ( fronius error 102) and we have not been able to appreciate our new solar system. Very frustrating. Essential solar are following up with ausnet. We have been told ausnet are slow and may not attend to this matter for 3 - 4 weeks. Itã¢â‚¬â„¢s like buying a new car and not being allowed to drive it! The installers were great - friendly, efficient and tidy.

Pleasure to work with

After getting the three quotes which solarquotes organised, i reviewed them comparing apples with apples and chose to go with essential solar, even though they were not the cheapest i went with them mostly because of their relationship with fronius through their fronius service partnership, ray was polite knowledgeable and to the point. I was guided through the whole process very comprehensively and was very pleasantly surprised by the installation time, i was supposed to get the panels in 3-4 weeks time and instead i got them within a week!! The actual installation went smoothly, the guys came around 7:30am and finished around 3:00pm cleaned all rubbish from the site and worked with me amending the panel layout as i suggested a way to fit all panels on one slope which they did. Everything looks like its where its supposed to be and time will tell if the installation is as good as it looks, but so far so good. Administration wise the ladies at the office are very polite and responded promptly to all my queries, they even followed up to see if i got my victorian rebate, which i haven't received yet but this is not essentials fault but the victorians government as they have suddenly closed the rebate portal and put all applications on hold until july? Overall great customer experience so far and i hope the hardware is as good and delivers for years to come.

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Thanks to solar quotes, the info and connections made the process a lot easier to navigate.

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Essential solar has done an great job in several crucial aspects: 1. Panel layout design: which allows us to capture the sunlight on the afternoon. 2. High-quality products: were advised to us (we chose sunpower panels & fronius for our house). 3. Installation appointment: was informed promptly and done ontime as scheduled 4. Rebate process: was properly managed and sent to us in advanced with valuable advices to apply for the rebate application. 5. After-sale service (after the payment was made): is excellent and the customer service team (especially hayley mitchell) have always been there whenever we need for technical questions (related to the online solar web) or rebate enquiry. We highly recommend this service for your consideration.

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They were so helpful, i am very low tech person and this was not an issue for them, they were versatile and altered layout on day as measurements allowed more panels would fit on one section to reduce access points to roof required. Couldn't have asked for better service.

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Excellent service from start to finish. Sales consultant explained everything and answered all questions (even follow up email and phone queries), customer service was excellent at all times throughout the process. Installers were on time, professional and did a great job - leaving everything clean and tidy when finished. They explained all aspects of the system's operations and submitted the application for safety certificate online. As a result the safety inspector checked and turned on the system within a couple of days. Essential solar provided all the necessary certificates and paperwork promptly and an application for the govt solar rebate went ahead smoothly. Compared with other quotes i received, essential solar wasn't the cheapest but i was convinced by other excellent reviews and i'm more than happy with the quality of the components and personal service throughout the process. Everything working well and on sunny days our electricity consumption is zero throughout the day. The only slight hiccup is waiting on the local electrical supply authority to re-configure our smartmeter to allow for the feedback tariff - however this is outside the control of the installer.

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A great company to deal with, our installation was a little out of the norm and required a little bit more work and they performed the work flawlessly.

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Solarquotes made at least choosing a company from the many out there a lot easier. The independant quotes i got from a well reviewed solar company ended up being similar/more than the 2 companies recommended by solar quotes there are a lot of cheaper companies i noticed during my research that i could of potentially gone with, so definately didn't get a bargain on our price, but it seems like the reputable companies which provide the brand name panels and systems know they can charge all. All confusing, as they each sell their own preferred brand and system, so even with 4 quotes, direct comparisons weren't really that easier to be made. At least solarquotes gave me some background knowledge to tackle the process. Having system installed in the next 2 days, so fingers crossed it goes as planned

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All good

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First rate customer service upon signing the contract right through to the after installation assistance.

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Very happy with the service, installation and follow up from essential solar. It was a conscious decision to choose an australian company based locally for piece of mind for years to come. The fact they monitor your system for the life of the system for free was the deal sealer for us. Can highly recommend.

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Essential solar has been prompt with installation. The workers were efficient and good mannered people. The installation took them 7 hours to complete which i thought would take longer. The only complaint is that they left a bit of mass from drilling into the brink wall for the conduit. They could have cleaned it up before packing up.

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Of all the installer we received quotes from, we found essential solar to be the most thorough. They spent a lot of time at our initial consultation inspecting the property, looking at our electricity usage, and then explaining a number of different options to suit our needs. I never felt pressured to sign up to anything, and they were more then happy to answer any questions i thought of over the following days. Interactions with the office staff was always great and they were very helpful with grant application process, providing all the required paperwork and guidance we required to apply. The installation itself was super quick and went of without a hitch. All of the installers were super friendly and professional, and i was impressed with how well they cleaned up the site afterwards. Compared to other installers they were not the cheapest, but based on how smoothly everything went and the confidence they gave me in their work i believe it was worth that bit extra.

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It was overall quick and easy

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Fantastic service right throughout the process, would highly recommend to everyone.

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I chose essentialsolar because of strong reviews and i wanted an established business with offices where i could communicate face to face if needed. The technical sales advisor provided in house advice where he took his time to explain technical and the complete process. Pricing was reasonable for quality products. Customer service was excellent. They explained assisted with requirements for installation and government rebate. Installation was completed within a reasonable timeframe. The installers were professional, competent and friendly. Since installation, i continued to receive communication and the electrical inspector, electric supplier conversion and rebate have all been completed in a matter of weeks. Overall totally pleased and highly recommended.

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All the staff were excellent and easy to deal with. They were prompt in getting back to me when i had any questions. There was a change of solar panel because of a shipment delay. They supplied a better quality panel at no extra cost. The installers were done in about 4 hours. All the required certificates were emailed as soon as final payment was made overall a great experience and i would recommend them to anyone who asked.

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As a mr. And mrs. Joe average we know nothing about solar panels and some of my telephone questions to tam le and hayley mitchell must have sounded pretty silly but their patience and helpfulness has gone far beyond the call of duty, so to speak. When the system was set up hayley worked hard to make sure i was able to access the fronius site and get it up and going. So, between the enormous help i received from tam le up to and including the installation and the equally hard work put in by hayley mitchell afterwards - not forgetting the guys who actually put it up to the point where even the inspector who signed off on the installation said, "they do a good job" - the trip has been an altogether great one. Whoever is in charge should be very proud of their staff.

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Fantastic service and kept me up to date with everything.

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From point of contact the whole system and cost outlay, including government rebate and when to expect it, was clearly explained. Installers were very efficient and polite. Up and running now and very happy with service.

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Very professional, very happy with all the staff.

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Of the three quotes received essential solar was the only one who actually bothered to send out a rep to discuss our requirements - the others simply quoted by email using layouts based on aerial photos. Our requirements are a bit unusual as half the house has a slate roof and we have a constant base load of computer servers running 24 hrs a day, in addition to the normal household stuff on top of the base load. We managed to get 18 panels on the non-slate portion of the roof. Although a bit more expensive, we got micro-inverters as a couple of panels may be impacted by shadowing at various times of the day/year. The install guys were great - arrived when they said they would, did a neat job and cleaned up afterwards. The monitoring from the enphase envoy unit is great - you can see from your pc or mobile exactly how much the panels have generated, how much is exported to the mains, how much you're importing etc.

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This is the second system we've had from essential solar, having previously done a house in melbourne. We're 300m from the ocean and get a lot of salt spray and hence corrosion. High winds are also a real concern. Essential solar sourced what is hopefully the best panel for the harsh environment. The install guys were great this time too, but a different team. As storms were forecast for later in the day, they went the extra mile and arrived at 6:30am after a two hour drive to make sure they could finish before the rain hit. On both occasions they done a neat job, and cleaned up afterwards. A good, professional operation. Now just need a few more manufacturers in the plugin hybrid electric vehicle space so that i can finally junk the old ford wagon.

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The installers where professional, polite and very determined to do a great job. They worked around our existing system which was a time consuming job and they worked till it was done. I was a former tradie myself for 15 years - the crew did a great job

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Faultless service!! Sales consultant paul was extremely knowledgeable and helpful, always got back to us re. Queries; customer support jessica k. And hayley kept the process moving along smoothly till the bitter (rebate application forms all filled in for us!) end; and the friendly and efficient installers haydar(?) the hungarian, the aussie electrician and the short vietnamese guy who carried all the panels two levels up the ladder on his own!! This is an extremely efficient, professional and value-for-money outfit that would be very hard to beat in a very competitive industry. Many thanks everyone!!

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Have only made the deposit, i have to wait for instillation as they are so busy, but its not long. There is no not applicable under installation

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Essential solar stood out amongst the installers that quoted. They actually turned up on site, clearly explained the whole system and the support they offer after the installation. All the things they said would happen, did happen and while there were small hiccups they attended to them promptly and effectively.

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Didnã¢â‚¬â„¢t need to spend the extra money on panel level optimisation and micro inverters for which other suppliers were boasting for a premium price. Salesman from essential solar was the only one who came out to have a sit down and chat. Got 17 suntech panels with a 5. 0 primo fronius inverter on a east west orientation seperate strings. . . Shading issues on the north. . . Still coming to terms with how much it will save me, but over the past week has consistently pumped out over 30kwh for which their engineer quoted 20 to 25. . The remote monitoring that fronius gives you is fantastic couldnã¢â‚¬â„¢t be happier. . . Thanks finn and team for pointing me in the right direction

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We have a 5. 3 kw system comprising 16 320w sunpower panels and an enphase enlighten mini inverter connection to our electricity panel. We installed on 20th november 2018 and are just now able to see benefits from our first bill, with which we are pleased with the results so far. The enlight system give us real time, on line status of the sytem so we can judge when to run power hungry appliances to our best advantage. Essential solar have provided excellent service from initial sales call to competition. Firoz explained in full all aspects of the system with cost comparisons of all alternatives, and showed considerable patience to all of our many questions and concerns and requests for alternative quotations. Jessica was extremely helpful making sure we completed all steps during design and implementation. David bruce was helpful in providing good technical advice. Installation was carried out efficiently and thoroughly by the electricians and checked out well by our relative, an engineer. All in all, we are very satisfied and would recommend essential to anyone, who is willing to spend a bit more to get the very best.

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Excellent service from the first contact to after the installation was complete. Good advice, good detail and realistic expectations for performance, savings to be achieved and time to get system installed. Patience with me as i explored options to the system that best suited my house and electricity needs.

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The whole process was smooth and the staff was helpful at every stage of the process.

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Very good response to fix a problem. After installation service fantastic

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I am really impressed by essential solar. The salesman was efficient, the office staff very efficient and helpful. Every document required by the victorian government for the rebate was collated and emailed to me so all i had to do was upload them to the email form. The installers arrived on site at the time quoted and had the system installed in half the day. The electrician contracted by essential solar to check the system and issue the electrical certificate also arrived on time on the day quoted. The most amazing thing about the whole process was that i never met any of the essential solar staff, everything being organised over the phone or internet. I trust that the system i purchased is trouble free, and if not, that the after sales service from essential solar is as good as the installation service. To date the system is working perfectly and although only connected to the grid for four weeks, it has made more money for us than our previous monthly bills.

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Essential solar allocated installation day and time and they were on time. Installation was done without issues. All documentation required for vic government rebate relating to the solar homes program was provided. Fronius offers extra 5 years of warranty. To claim extra warranty inverter must be registered on their website. Even registration for this additional warranty was done by essential solar. Any inquiries i did have, all where handled by jessica k and jessica f in customer service with diligence and without hint of bother. I also received all documentation in pdf on usb flash drive. No one in my circle of panel uses from other companies did have such service. Also help from finn peacockã¢â‚¬â„¢s website was indispensable in selection of panels and supplier/installer. In summary - pleasure to deal with. Thank you !!!

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I enjoyed researching and reading about solar in finns website. I chose essential solar due to pauls understanding, explanation and recommendation on solar panels and the associated products. We went through a number of iterations and options over the space of a few weeks. At all times, paul was easy to talk to, responded to my questions in a short period of time, and fully explained the technology. I have had my system installed this week, but not yet inspected. The installation process was seamless, and professional. I would recommend essential solar to anyone that wants a great system

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Getting the solar installed was very simple - i was assisted along every step of the way. Getting my solar recognised by my supplier is a completely different matter! I'm still waiting for connection, after an initial email from the solar company on 28 november with requests for already completed forms from the supplier.

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I've had the best experience with essential solar. While i received quotes from more than 15 providers, essential solar were actually the only ones who came out for a site inspection. Firoz was very knowledgeable and not at all pushy and we soon agreed on a system. The installation took place a couple of weeks later. The guys were there at 7 am sharp and were done by 1 pm. All very professional and friendly. The inspector came by a few days later and the system has been running smoothly since then. They also helped me get the vic rebate and provided all the necessary documents. Could not recommend them more!

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Every person i've delt with at essential solar were excellent!! They answered any questions i had straight away. You can tell they are planning to be around a long time! I've spoken to a number of people since the installation and our unit is a far more superior compared to anyone else's i've seen! I didnt know much about solar and the team at essential solar really looked after us and sold us a quality system that is going to work harder and longer for us! Everything has been so easy!!

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System is installed and functioning very well. But no fresh supply contract as yet. So origin is getting quite a bit of free power in the meantime. Some days up to 26 kwh citipower says i must get plan from origin first. Yesterday emailed origin, attaching citipower's message. Oh for the old sec! Frankly i can't see why origin would hurry to pay me for feed-in.

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I received a quote from essential solar through the solarquotes. Com. Au website after chasing up quotes from other retailers who were less than satisfactory. By contrast, essential solar was fantastic from the initial quote right through to the time when the system was up and running. They gave us feedback and advice right through the process and were extremely helpful with advising us what to do and how to achieve best results. All the necessary paperwork was done and provided making the application for the victorian solar rebate a breeze as well. I cannot recommend them highly enough, especially in their customer service and technical advice.

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I had a great experience with essential solar. Their customer service was excellent and seamlessly provided a high quality system for a good price. Overall i am very glad i chose them and would reccomend them to any one looking at a solar system for their home.

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Fantastic company. The sales guy was very patient and spent a lot of time and gave me some very good advice. The customer service team have been absolutely great, and their communication is top notch. The installers arrived on time and did a very professional job. They noted a missing portion of flashing that my builder had overlooked. Since the install the customer service team have been in regular contact with me, making sure the system is operating correctly and all paperwork supplied. I have to say the after sales support has been great. I highly recommend this company. They are honest, use quality installers, hire excellent staff and take pride in what they do. I couldnt ask for a better experience.

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Thanks a lot u are a very honest person

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Not installed yet as we're still building, but essential solar have been quick to respond to all my queries, have explained everything very clearly, and their price for the system was nearly $800 cheaper than the next best quote.

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The supplier was essentialsolar in tullamarine not eastern. Final info for the rebate could have been handled better as well as the online access to inverter progress. . . Both after payment service.

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I cannot speak highly enough of essential solar from my first phone call, consultation, installation and all the advise we received.

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The consultant came to my home to inspect and prepared a cost effective quality solution that matched our budget.

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They provided home visit as first time quotation. Considered all the surrounding area at fisrt place. Good custom services and good products

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The instatation of the system was efficient and professional from good tradies also customer service was great too.

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Essential solar have far surpassed my exceptions for our solar panel installation. The salesperson was great; the installers were excellent - on time, friendly, efficient and didn't leave any mess; and to top it off the after-sales service has been amazing - from general info to grid connection. For a great experience from start to finish you can't go past essential solar - thanks guys!

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I was quite apprehensive going in to the process, having heard many stories of con-men and cowboys. Essential solar proved to be the opposite of all the bad stories. Firoz was knowledgeable and helpful when quoting; he was attentive without being pushy during the time that i was consifering his quote; once i had initiated the process everything was extremely smooth and efficiently delivered from the plans to the actual installation day to the paperwork required following the installation. I now have a system on my roof delivering significant savings to my electricity bill. I highly recommend this company.

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Vincent was fantastic, no nonsense, no fake sales tactics, wasnt pushy or anything just straight to the point. The whole process was really well communicated from the whole team at essential solar, installation itself was done in about 4 hours and the installers were really professional. Our system is running perfectly and we are already seeing the benefits. Highly recommended all round.

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After requesting quotes on solar quotes, essential solar was the only company to actually organise to come to my place to physically have a look at the roof, etc and advice of a system appropriate to my needs. Ray bout, the sale technician explained everything in regards to the system and answered all my questions. The reason i went with essential solar is not because they were the cheapest, they were actually the more expensive of the 3 quotes i have received, however i chose them because of their great customer service, taking time to actually come to me, the after installation service which will be provided and all the warranties on the system. Installation went smoothly by cathal and his team. Not to mention the ladies at the office were amazing, jess, hayley, janelle were all fantastic. Always ready to answer all my question on the phone and email. I highly recommend essential solar for your solar need as my experience with them went very smooth and quite quick.

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This is the second time i have had solar panels installed, so i knew a bit about what goes on. Essential solar may not be the cheapest, but you have to take into consideration, what you are getting in regards to the service you will receive. Thanks to solar quotes, i settled for essential solar, they told me my panels would be on my roof in 4 weeks and they were. The install was well done, and the guys were great. And at the end of the day, with the new government rebate, my cost will come down. And you also get a six month check up.

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Patient caring and knowledgeable company with a quality product.

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I got stuffed around with 2 other suppliers so i decided to try essential solar. First rate in communication and product supply.

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Really great service, super fast and clean installation.

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Everything about this company was excellent. Right from my first inquiry to getting the sales person out, then the electrician and then the installation. Nothing was too difficult for them. All first class. Highly recommended

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Paul the sales rep was very friendly and informative without being pushy. He provided all the information we asked for and gave us time to think things over before we went ahead. The installation was very quick and seamless and so far the system is working very well. We are looking forward to our next electricity bill to see the savings, as well as doing our bit to reduce our carbon footprint.

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It needs to be installed before i can comment further and give a proper rating. If you ask me at the end of february i will give a proper rating which you can publish

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Essential solar office staff have been exceptional in their assistance and support. As a cynical older person, regarding the deterioration of the standard of many things in society, i was greatly impressed by their courtesy, knowledge and a genuine enjoyment of their work.

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Overall my experience with essential solar has been very quick and easy. The girls in the office were very efficient. The installers did a fantastic job, made things very easy throughout the whole process of having my solar installed. I highly recommend essential solar for anyone who is keen on installing solar at their home

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I chose to go with essential solar due to their customer service and relations. All the other quotes i got when looking for a solar system were all online and provided via email. Essential solar took the time to come out and go through the process, checked all the required onsite positioning of the panels & inverter. This gave me piece of mind that there weren't any hidden costs. The after install support and service has been fantastic and i'm glad i went with essential solar. They have provided me with all the required paperwork for the victorian solar rebate without having to ask for it. It was clearly labeled and organised which made the process simple.

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It has been a good experience overall with essential solar from ray, the salesperson, to the admin, customer service and the installers. Can't fault the job they have done with my solar system- i was extremely happy with the outcome. The after sales is magnificent, hayley, jannelle and jessica -are the best as they always get back to my queries immediately with crystal clear explanation. Will definitely recommend essential solar with my colleagues.