Sales quoting: Informed and helpful, but not assertive. Two site visits prior to final quote
Installation: Punctual, tidy, friendly and very professionally executed
Customer Service: Organised grid connection and retailer plan as soon as installed
Ian – 24 September 2019
Salesperson was very knowledgeable & helpful. Office staff were very cluey about the VicSolar rebate. Installed on time. System good so far. Great experience.
Paul – 18 September 2019
Good explanation of solar, excellent workmamship, good customer service and follow up.
Charandeep – 12 September 2019
From start to finish Essential Solar were amazing. The Customer Service team deserves a pat on the back. I had many issues with the Vic Solar rebate but Essential Solar helped me thru the whole awkward process until we got the final result. I can’t say enough good things about this team and the installation. The actual installation day was just as amazing, no hiccups and ran completely on time and just a great job. Thank you Essential Solar :)I could not be happier with the result and would recommend this company to anyone requiring solar installation. Customer service was excellent. Thanks to Jessica and all concerned.
Lisa – 11 September 2019
From day one of the quoting to the installation of the solar system I have been kept informed of the progress and assisted by the staff with all aspects of this project. The installation went smoothly and the guys were friendly and explained the process and cleaned up any mess.
I could not be happier with the result and would recommend this company to anyone requiring solar installation. Customer service was excellent. Thanks to Jessica and all concerned.
Kelvin - 30 August 2019
Excellent service from start to finish. The quoting and installation processes were highly efficient and performed by clearly expert personnel. Customer service staff provided invaluable assistance and advice, particularly during the grid connection period.
Alan – 03 August 2019
Easy and personalised quote process. Installation was efficient & installers polite & happy to explain.
Kathryn – 13 August 2019
The decision to install solar panels involves a lot of money and emotion. A long-time friend had used Essential Solar and was quite pleased with the whole process.
He got the salesman Vincent, to call me and we arranged a site visit. He turned up on time and we discussed what was possible and what issues I might face such as shading. I felt that I got a true picture of what was achievable and how to proceed. When the quote arrived it was detailed and laid out the process including attaining the solar rebate.
I found Essential Solar to be a professional organisation committed to quality and ensuring their customers are totally satisfied. As previously mentioned, the process can seem overwhelming but the staff is always available to explain and assist as required.
Dean – 08 August 2019
Great customer service and communication. Changed plans when on site and up in the roof due to unexpected shadowing.
Anon – 20 July 2019
Joan – 15 July 2019
No surprises, everything matched expectations. Staff great to deal with at all stages, appointments always kept. Very happy with the end result.
Mark – 30 June 2019
I have contacted Sales person and he came before time, sat in and answered all my questions. Instead of upselling he tried to advise me whats the best suitable to my needs and budget. Sent me a picture of how and where panels are going to be installed on my roof. Whenever I have called him, he answered or returned my call.
Installation cannot happen on the day they promised as it was to 42 degrees, they called me and explained and did very next business day for which I am happy.
Installer came on time showed me the picture where he is going to install on my roof, once done he run me through the user guide of inverter.
They have taken care of their part very well and arranged Electrical inspector, and all paper work.
I am writing this review after 6 months as their after sales support is more than excellent no false promises. My solar panels were not generating any electricity after 2 months from installation date, I have contacted them and in a week or so their technical team did figure out problem and directed us to contact energy retailer for high voltage and got it fixed. where as my friend who paid $2000 less for same 6KW unit from a different retailer when contacted for same problem he has been told that he is using all his electrical appliances at the same time so it switches off itself.
I got no problem to pay a extra dollar for quality service, I highly recommend these people for their before and after sales service.
Rama – 16 June 2019
From the first phone contact through to completion, this team was professional, friendly and informative. Every person involved in the process were highly efficient and performed their job to the utmost. Cannot recommend them highly enough.
Fleur – 30 September 2019
They where on time, clean and very respectful
Kathy – 21 September 2019
During the sales/quoting process all our questions got answered. The installation was carried-out as planned and the crew cleaned-up afterwards, leaving no mess behind. And the office was helpful in getting us connected to the internet and obtain real-time figures for solar energy generated.
Also, our property got selected for safety inspection and there were no issues.
Kurt – 13 September 2019
Ray from Essential Solar attended to inspect site for positioning of panels and inverter, he was very helpful with technical data. I decided on Sunpower panels (8.125kw) and Fronius inverter (8.2kw).Installers were great, they informed me of a wiring problem in the switchboard which has now been fixed. The system has now been working for 10 months and has performed above expectations and the most pleasing thing – no power bills. Thanks to everyone at Essential Solar
Dennis – 10 September 2019
Straight forward quotes, excellent service, seamless installation and no pressure throughout the process.
Alyce – 30 August 2019
Very professional from start to finish. Quote was explained in detail which made the whole process easy to understand. The installation went well, with electricians arriving on time, friendly and efficient, and cleaned up afterwards. The customer service staff were excellent being very helpful throughout the application process, during installation and this continues. They organised grid connection, and followed through and fixed the problems we had with our internet/modem in connecting with the Envoy.
Margaret – 16 August 2019
Very good solar company, more than happy to recommend to anybody looking for a top solar installation for a fair price.
Craig – 27 July 2019
Ray was very helpful without being pushy and allowed us time to consider other options. Very glad we chose Essential Solar as the whole process has been very smooth.
Brett – 16 July 2019
John – 01 July 2019
John – 24 July 2019
I am totally pleased with installation and service info provided. I am currently in a battle with SolarVic (government dept) about rebate. We sent our request before required date and forwarded all required information to the government dept and after a difficult phone conversation and two complaints emails, we have had no response.
Helen – 24 June 2019
Shortly after asking for a quote a time was organised for a representative to do an onsite survey & quote. Once he had completed survey he sat down & explained everything including what was required for rebate. Again shortly after the survey I was contacted by phone & email. More information was supplied & questions answered.
We decided to go ahead with Essential Solar as the other suppliers didn’t show interest & were not going to do onsite survey.
Installation date was organised & even though the weather wasn’t ideal, they arrived well on time & the install was complete in half a day. No mess & no roof damage. A week later the system was checked & we were given the go ahead to contact our supplier.
Essential Solar were very thorough & followed up with all necessary paperwork & assisted us with the final stages.
Howard – 11 June 2019
We sought 3 quotes starting in June. Essential Solar were the only ones who quoted in person. The quoting and installation were straightforward- tradespeople attended at the nominated time, completed the work as planned, and left no mess. We had some discussion about location of panels beforehand and found their replies prompt and helpful. We received all the necessary paperwork with no hassles for us.
We had a cheaper quote but ultimately went with this provider as they instilled the most confidence in us that the job would be done right. So far (about 2 weeks post install) that appears to be correct. I feel we got a premium product with good service. Would recommend.
David – 22 September 2019
Selected this company from previous users reviews.
Excellent information provided by sales representative.
Installation straight forward. Staff pleasant and punctual.
Customer service is excellent. Very polite, helpful and pleasant staff.
Everything from start to finish was organised by Essential Solar. Kept us well informed of the process and everything ran very smoothly.
Ken – 15 September 2019
From start to finish the whole deal was seamless, the onsite quoting and explanation of the product, the ontime installation and high standard of the installers and last but not least the office staff with their friendly no problems attitude of answering of our many questions. Thankyou
Gary – 12 September 2019
I was originally going with another well known local Solar Company, but decided to get some other quotes to compare.
I looked up SolarQuotes and asked for 2 quotes – and Essential Solar was the only one to contact me.
ES send out their Reps to check on your site before giving you a quote … which suited me as I was concerned about shading from next doors 2-story House and Tall trees causing shading issues. The original Solar Company did not send out anyone to address my shading concerns.
This, plus ES quoted a price that wasn’t much more than the original Company, but had 10 better quality Sunpower P19 320W panels compared to the other’s Q-cell 305W panels that didn’t have similar shading technology.
Essential sorted out all the paperwork leading up to and including Installation which was done by a 3 Man team. They were Professional, friendly, hard working and efficient. Very happy with the Installation which took just over 7 hours to complete.
Thanks heaps to the wonderful staff at Essential Solar. Highly recommended.
Gary – 31 August 2019
We have had a fantastic experience with the team at Essential Solar. Right from the start, from quoting to the installation, we were supported. Honest and reliable, I was sold on the facts about the products I was using and explained in great detail what was happening. Team continued to follow up after installation. Highly recommend this solar installer!
Monica – 16 August 2019
Sales/Quote was very informative and not pushy at all. Install day went smoothly. Very happy with communications from this company & overall I would recommend them to any friends or family.
Jordan – 31 July 2019
This company is very professional and open in their communications from start to finish. The quality and amount of information provided was excellent, where other companies quotes lacked detail and attention to my needs. Nevertheless, the process would have benefited from a closer inspection of the roof before installation day. But no other quotes did this either. Installation day was good, and the crew were friendly, polite and tidied up afterwards, which is very important. They adapted to the situation with cabling smartly and consulted well when plans changed. After installation communication and service was great and it was all tied up with an excellent package of documentation, warranties and paperwork on a USB.
Adam – 25 July 2019
Ross – 29 June 2019
Essential solar were very professional, and most of all honest. It was great to deal with Vince and his team, and the installing team were professional and courteous when the system was fitted.
EK – 07 June 2019
Knowledgeable salesperson who was very helpful and informative.
Installation was immaculate. Very efficient, clean and professional.
Customer service was impeccable. First rate!
Noel – 06 June 2019
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