CEC Approved Solar Retailer

Essential Solar are proud to be certified as a Clean Energy Council Approved Solar Retailer. We have signed on to the Clean Energy Council Solar Retailer Code of Conduct – the only solar industry code of conduct authorised by the Australian Competition and Consumer Commission (ACCC)

Essential Solar has signed on to the Clean Energy Council Solar Retailer Code of Conduct, a voluntary scheme authorised by the Australian Competition and Consumer Commission (ACCC).

Companies that have signed on to the code have committed to provide a higher standard of quality and service, raising the bar in the solar industry. The program is designed to give peace of mind to people who are making the decision to invest in a solar system by helping them purchase the best product available from a company committed to responsible sales and marketing.

Customers can identify businesses that have signed on to the code by a special Clean Energy Council Approved Solar Retailer logo

Essential Solar is proud to be a signatory to the Solar Retailer Code of Conduct, and looks forward to continuing to help improve standards in the Australian solar industry.

To offer the Solar Victoria PV rebate to customers, the solar installer must be a CEC approved solar retailer

Essential Solar are proud to be a Clean Energy Council Approved Solar Retailer

Our promise to our customers

This is the standard of behaviour expected of CEC Approved Solar Retailers. It’s also the standard of conduct we expect of ourselves, our colleagues and our industry.

Pre-Sale

We ensure our representatives act ethically at all times

We don’t engage in any dishonest or misleading advertising or sales tactics

We educate consumers about their purchase by supplying essential information about the system in writing before entering into a contract. This includes site-specific full system design and an average daily performance estimate for each month of solar generation

Post-Sale

We uphold consumers’ legal rights relating to cooling-off periods and refunds.

We give customers the chance to cancel a contract and obtain a full refund if any changes are made that are not approved in writing (including variations to system design)

We provide a minimum five year warranty covering the operation and performance of the entire solar system

We fully inform customers about the processes involved between system installation and network connection, or facilitate this process on their behalf

General business

We provide consumers will all required documentation after the system is installed

We adhere to all existing legislation and regulations

We are fully accountable for the actions of any subcontracted parties, including Clean Energy Council-accredited installers/designers

We have a fair and transparent complaints process, and respond to customers within 21 days of them making a complaint

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100% Australian owned and operated, specialising in solar PV since 2012. We install solar panels on homes and businesses throughout Australia

Contacts

  • 94 Lambeck Drive, Tullamarine, VIC 3043
  • (03) 8335 9990