CEC Approved Solar Retailer
Essential Solar are proud to be certified as a Clean Energy Council Approved Solar Retailer. We have signed on to the Clean Energy Council Solar Retailer Code of Conduct – the only solar industry code of conduct authorised by the Australian Competition and Consumer Commission (ACCC)
Companies that have signed on to the code have committed to provide a higher standard of quality and service, raising the bar in the solar industry. The program is designed to give peace of mind to people who are making the decision to invest in a solar system by helping them purchase the best product available from a company committed to responsible sales and marketing.
Customers can identify businesses that have signed on to the code by a special Clean Energy Council Approved Solar Retailer logo
Essential Solar is proud to be a signatory to the Solar Retailer Code of Conduct, and looks forward to continuing to help improve standards in the Australian solar industry.
To offer the Solar Victoria PV rebate to customers, the solar installer must be a CEC approved solar retailer
Essential Solar are proud to be a Clean Energy Council Approved Solar Retailer
Our promise to our customers
This is the standard of behaviour expected of CEC Approved Solar Retailers. It’s also the standard of conduct we expect of ourselves, our colleagues and our industry.
We ensure our representatives act ethically at all times
We don’t engage in any dishonest or misleading advertising or sales tactics
We educate consumers about their purchase by supplying essential information about the system in writing before entering into a contract. This includes site-specific full system design and an average daily performance estimate for each month of solar generation
We uphold consumers’ legal rights relating to cooling-off periods and refunds.
We give customers the chance to cancel a contract and obtain a full refund if any changes are made that are not approved in writing (including variations to system design)
We provide a minimum five year warranty covering the operation and performance of the entire solar system
We fully inform customers about the processes involved between system installation and network connection, or facilitate this process on their behalf
We provide consumers will all required documentation after the system is installed
We adhere to all existing legislation and regulations
We are fully accountable for the actions of any subcontracted parties, including Clean Energy Council-accredited installers/designers
We have a fair and transparent complaints process, and respond to customers within 21 days of them making a complaint